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Frequently Asked Questions
Answers about booking, pricing, cancellations, airport pickups, waiting time, vehicles, and service areas for our NYC and New Jersey black car service.
Booking
How do I book a car?
Enter your pickup, drop-off, date, and time in the booking form on our homepage to see an instant fixed quote, then confirm and pay online. You can also call our 24/7 dispatch team.
How far in advance should I book?
We recommend at least 24 hours ahead for guaranteed availability, and earlier for holidays, early-morning flights, weddings, and proms. Same-day requests are accepted subject to availability.
Can I book a ride for someone else?
Yes. Add the passenger’s name and mobile number when booking; they receive the chauffeur details and you receive the confirmation.
Do you offer corporate accounts?
Yes — corporate accounts include consolidated monthly invoicing, traveler profiles, authorized bookers, and priority dispatch.
Pricing & payment
How is the price calculated?
Every trip gets a fixed quote before you book, based on your exact pickup and drop-off addresses, vehicle class, and time. The online quote already includes tolls and gratuity. There is no surge pricing or meter.
Is there a minimum for hourly bookings?
Yes, hourly service has a 3-hour minimum.
What payment methods do you accept?
Major credit and debit cards through our secure payment page, and invoicing for approved corporate accounts.
Are extra stops allowed?
Yes. Brief additional stops carry a per-stop fee, and extended stops are billed at waiting-time rates, as listed in our terms.
Cancellations & waiting time
What is your cancellation policy?
Sedans and SUVs can be cancelled free of charge at least 24 hours before pickup, vans at least 48 hours before, and limousines and buses at least 7 days before. Later cancellations incur a fee of 50% of the reservation; vans, buses, and limousines cancelled within 24 hours of service are non-refundable.
How much free waiting time is included at the airport?
45 minutes after landing for domestic flights and 60 minutes for international flights. Because we track your flight, delays before landing do not count.
How much free waiting time is included for non-airport pickups?
Up to 15 minutes after the scheduled pickup time; after that, waiting is billed per minute.
What happens if I am a no-show?
If the passenger does not show, the trip is treated as completed and no refund or credit is issued.
Airports
Which airports do you serve?
Newark Liberty (EWR), JFK, LaGuardia (LGA), Teterboro (TEB), and Westchester (HPN), including transfers between airports.
Do you track flights?
Yes. Give us your airline and flight number and we track it in real time, adjusting your pickup for early or late arrivals.
Where will my chauffeur meet me?
With meet & greet, inside the terminal at baggage claim (or outside customs for international arrivals) holding a name sign. You can also choose curbside pickup.
Vehicles & safety
What vehicles do you have?
Mercedes-Benz S-Class sedans (up to 3 passengers), Chevrolet Suburban (up to 6), Cadillac Escalade (up to 6), GMC Yukon XL (up to 7), and Mercedes-Benz Sprinter vans (up to 12).
Do you provide child seats?
Yes, child seats are available on request as an optional add-on. Please specify the child’s age and weight when booking.
Are your chauffeurs vetted?
All chauffeurs are professionally trained and background-checked, and every vehicle is commercially insured and inspected.
Service area
Where do you operate?
Throughout New York City and North Jersey — Bergen, Essex, Hudson, Passaic, Morris, and Middlesex counties — plus all major airports. The pickup or drop-off must be in New York or New Jersey.
Do you do long-distance trips?
Yes, for example to Philadelphia, the Hamptons, the Jersey Shore, and Atlantic City, as long as the trip starts or ends in New York or New Jersey.
Full policy details are in our terms & conditions. Still have a question? Contact dispatch.
Last updated by the Black Car Service Limo dispatch team
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Enter your pickup and drop-off to see an all-inclusive price — tolls and gratuity included — or call our 24/7 dispatch team.