Reservation Terms & Conditions

Drivers reserve the right to refuse or discontinue service immediately if a passenger:

• Acts in an abusive, threatening, aggressive, or inappropriate manner.
• Uses offensive, discriminatory, or harassing language.
• Participates in unlawful conduct.
• Is excessively intoxicated.
• Damages, attempts to damage, or threatens the vehicle.

• No refund will be provided.
• We bear no responsibility for replacement transportation, accommodations, or related expenses.

Passengers are financially responsible for any damage or extraordinary cleaning resulting from their actions.

• Cleaning fees may range between $200 and $1,500.
• Damage-related charges must be paid within 72 hours.

To the fullest extent permitted by applicable law:

• We shall not be liable for indirect, incidental, or consequential damages, including missed flights or events.
• If liability is established, our maximum responsibility shall not exceed the amount paid for the transportation service.

• Passengers are encouraged to allow extra travel time for unforeseen circumstances.

• We are not responsible for delays, interruptions, or cancellations resulting from mechanical failures, electrical malfunctions, vehicle breakdowns, or safety-related issues.
• Although we may attempt to arrange a substitute vehicle, availability and response time cannot be guaranteed.

• We are not responsible for interruptions, delays, or inability to perform due to circumstances beyond our control.
• Examples include severe weather, natural disasters, government actions, road closures, labor strikes, or emergencies.

• We are not liable for delays caused by traffic congestion, motor vehicle accidents, road conditions, construction zones, airline delays, or airport operational issues.
• Passengers should plan accordingly and allow additional travel time.

• We are not responsible for items that are lost, forgotten, or left behind.
• While we may attempt to assist in recovering belongings, recovery cannot be guaranteed.

• All pets must be disclosed and approved before service is provided.

• Service animals are always permitted but must be disclosed at the time of booking.
• Pets must be safely restrained and transported.
• Passengers remain responsible for damage caused by animals, cleaning costs, and delays associated with animal transport.
• Failure to comply with these requirements may result in service refusal without refund.

• Alcohol is not supplied by our company.
• Alcohol consumption is permitted only in limousines and party buses.
• Alcohol is prohibited in sedans, SUVs, vans, and standard buses.
• Passengers must comply with all applicable laws and regulations.
• We accept no responsibility for incidents related to alcohol consumption.

• Smoking and vaping are strictly prohibited in every vehicle.
• Violations may result in immediate termination of service, a minimum cleaning fee of $500, and no refund.

• Food is not provided by our company.
• Passengers may bring food only when permitted.
• Any cleaning or repair costs resulting from spills, stains, or damage will be charged accordingly.

• Passengers under the age of 18 must comply with all legal transportation requirements.
• We do not provide supervision, guardianship, or childcare services.
• Service may be denied if applicable requirements are not met.

• We do not transport luggage, packages, or personal property without a passenger present.
• Courier services are not provided.
• We accept no responsibility for unattended, transferred, or unaccompanied items.

• Unauthorized payment disputes or chargebacks may lead to suspension of service privileges, additional administrative charges, and collection or legal proceedings.

• These terms are governed and interpreted under the laws of the State of New York.
• Any disputes arising from these services shall be resolved in courts located within New York.

• We provide transportation and limousine services through a network of independent affiliated transportation providers and chauffeurs.
• Chauffeurs operate as independent contractors or affiliated service providers and are not employees of the Company.
• We are not liable for actions or omissions outside the limits established by law and contractual obligations.

• We maintain commercial liability insurance; coverage remains subject to policy limitations, exclusions, and insurer approval.
• Insurance coverage is not guaranteed for every circumstance.
• All claims are evaluated and determined by the insurance carrier.

• We reserve the right to modify these policies at any time.
• Continued use of our services after any update constitutes acceptance of the revised terms.