At JFK, LaGuardia and Newark, a pre-booked chauffeur meets you in one of two ways. With meet and greet, your chauffeur waits inside the terminal, usually near baggage claim or the arrivals exit, holding a sign with your name. With a curbside pickup, you collect your bags, text your chauffeur, and walk out to the designated arrivals or for-hire pickup area, where the car pulls up. Either way, your chauffeur has tracked your flight and will send contact details before you land.

Meet and greet vs curbside

Meet and greet Curbside
Where Inside terminal, near baggage claim/arrivals Arrivals curb or designated pickup zone
Help with bags From baggage claim At the car
Best for First-time visitors, families, international arrivals, VIPs Frequent travelers with carry-ons

Read meet and greet explained.

Step by step

  1. Turn on your phone after landing and check for your chauffeur’s message.
  2. Reply with your status: “Landed, waiting for bags” or “Through customs”.
  3. For meet and greet, look for your name sign at the agreed meeting point.
  4. For curbside, text when you have your bags and follow signs to the pickup area; tell your chauffeur the door or column number.
  5. Look for the vehicle — your chauffeur will describe it.

Airport rules

The airports restrict waiting at the curb, so curbside chauffeurs often wait in a nearby lot until you’re ready. That’s why a quick text when you have your bags helps.

International arrivals

International arrivals exit customs into a greeting hall; that’s the natural meet-and-greet point. Read customs and immigration arrival times.

Safety tips

Only get into the vehicle assigned to you — confirm the chauffeur’s name and your reservation. Ignore unsolicited ride offers inside terminals. Read verify your ride: safety tips.

Airport pages

See JFK, LaGuardia and Newark car service.