Before getting into any car, verify it: confirm the chauffeur’s name, vehicle make, color and license plate from your booking confirmation, and ask the chauffeur who they’re picking up rather than offering your name first. At airports, decline unsolicited ride offers inside terminals — licensed services don’t solicit passengers. Share your trip with someone, keep your phone charged, and trust your instincts: if something feels wrong, don’t get in and call the company.

Checklist

  • [ ] Chauffeur name matches your confirmation.
  • [ ] Vehicle make, color and plate match.
  • [ ] Chauffeur states your name and destination.
  • [ ] You know the company’s dispatch phone number.
  • [ ] You’ve shared your trip with a friend or colleague.

At airports

Unlicensed drivers sometimes approach travelers inside terminals offering rides. Legitimate pre-booked chauffeurs wait at agreed meeting points with a name sign or at the pickup curb. Read where to meet your driver.

Late-night pickups

Pre-book rather than hailing late at night, and wait inside until your chauffeur confirms arrival.

Choosing a reputable company

Licensed, insured operators with vetted chauffeurs are the foundation of safety. Read how to choose a black car company and livery insurance explained.

Teens and groups

Parents booking for teenagers should share chauffeur details with the teen and set clear rules. Read prom limo safety.

Share your trip

Before you leave, send a friend or family member your pickup time, the chauffeur’s name and vehicle, and your destination. Many travelers also share their live location with a trusted contact for late-night rides.

In the car

  • Sit in the back and wear your seat belt.
  • Keep your phone charged and accessible.
  • If the route seems wrong, ask the chauffeur — there may be a traffic reason — and contact dispatch if you’re concerned.
  • For children traveling alone, agree on rules in advance with the company.