The Journal

Chauffeur Service Guide

How professional chauffeured transportation works — booking, etiquette, safety, policies and what to expect.

21 stories

Chauffeur Service Guide articles

Black Car vs Limo — Black Car vs Limousine: What's the Difference?

Chauffeur Service Guide

Black Car vs Limousine: What's the Difference?

Black car and limousine service overlap but aren't the same: vehicles, pricing, occasions, regulation and which to book for airports, weddings and events.

2 min read

Cancellation Policies — Car Service Cancellation Policies Explained

Chauffeur Service Guide

Car Service Cancellation Policies Explained

Why car service cancellation windows differ for sedans, SUVs, vans and limousines, what late-cancellation fees mean, and how to change a booking.

2 min read

Hotel Pickups — Hotel Pickups: How to Meet Your Car at a Busy Hotel

Chauffeur Service Guide

Hotel Pickups: How to Meet Your Car at a Busy Hotel

How hotel pickups work in NYC: doormen and valet lanes, which entrance to use, checking out on time, luggage with the bell desk and meeting your chauffeur.

2 min read

Route Planning — How Chauffeurs Plan Routes in New York and New Jersey

Chauffeur Service Guide

How Chauffeurs Plan Routes in New York and New Jersey

How professional chauffeurs choose routes: live traffic, tunnel vs bridge decisions, parkway rules for larger vehicles, event closures and airport timing.

2 min read

When to Book — How Far in Advance Should You Book a Car Service?

Chauffeur Service Guide

How Far in Advance Should You Book a Car Service?

Booking lead times for car service: everyday trips, early-morning airport runs, holidays, weddings, proms, New Year's Eve, UN week and large groups.

2 min read

Choosing a Company — How to Choose a Black Car Company: A Checklist

Chauffeur Service Guide

How to Choose a Black Car Company: A Checklist

A checklist for choosing a black car or limousine company: licensing, insurance, fleet, chauffeurs, pricing transparency, dispatch, reviews and policies.

2 min read

Lost Items — Left Something in a Car Service? How to Get It Back

Chauffeur Service Guide

Left Something in a Car Service? How to Get It Back

What to do if you leave a phone, bag or passport in a car service or taxi: contact dispatch quickly, give trip details, arrange return and prevention tips.

2 min read

Wait Time Policies — Car Service Wait Time Policies Explained

Chauffeur Service Guide

Car Service Wait Time Policies Explained

How complimentary waiting works for airport and regular pickups, how waiting time is charged after that, and how flight tracking affects the clock.

2 min read

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