Car service cancellation policies give the company time to reassign the vehicle and chauffeur. Windows are shorter for sedans and SUVs and longer for vans, limousines and buses, which are fewer and booked further ahead. Our policy: sedans and SUVs require 24 hours’ notice, vans 48 hours and limousines or buses 7 days; later cancellations incur a 50% fee. Changes — time, address, vehicle — are often possible without cancelling if you contact dispatch early.

Our cancellation windows

Vehicle Notice required
Sedan or SUV 24 hours
Van (e.g., Sprinter) 48 hours
Limousine or bus 7 days
Late cancellation 50% fee

Why windows differ

A sedan cancelled a day ahead can usually be rebooked; a van or bus reserved for a wedding or group often can’t at short notice. Longer windows for larger vehicles reflect how far ahead they’re booked.

Flight cancellations

If your flight is cancelled, contact dispatch immediately to reschedule. Read flight delayed: what happens to your car.

Changing instead of cancelling

Contact dispatch to change the pickup time, address or vehicle. Many changes are possible if made early.

Read the terms

Every company’s policy differs; check before booking. See our terms and conditions and FAQ.

Weather and emergencies

Severe weather, airport ground stops and personal emergencies happen. If your plans change because of a storm or a cancelled flight, contact dispatch right away — the sooner the company knows, the more options there are to reschedule rather than cancel. Keep your booking confirmation handy so you can reference it quickly.

Events and large vehicles

For weddings, proms and group trips with vans or buses, companies commit vehicles and chauffeurs well in advance and often turn away other bookings. That’s why cancellation windows for those vehicles are longer. If your guest count changes, ask about switching vehicle sizes rather than cancelling outright. Read wedding guest shuttles.