If you’ve booked a professional car service with your flight number, a delay usually requires no action from you. The company tracks your flight in real time, and your chauffeur’s arrival is adjusted to your actual landing time. Complimentary waiting time — with us, 45 minutes after landing for domestic flights and 60 minutes for international — starts from when you actually land, not from the originally scheduled time. The situations that need attention are cancellations, diversions and changes to a different flight, which you should report to the dispatcher as soon as possible.

Scenario by scenario

What happens What you should do
Delayed flight Nothing — flight tracking adjusts the pickup
Early arrival Nothing — your chauffeur adjusts; send a text when you land
Rebooked on a different flight Tell the dispatcher your new flight number
Diverted to another airport Contact the dispatcher; the trip may be re-routed or rebooked
Cancelled flight, staying overnight Contact the dispatcher to reschedule
Long customs line Text your chauffeur; international waiting time applies

Why the flight number matters

Without it, a chauffeur can only rely on your scheduled time. With it, the dispatcher can see departures, delays and gate arrivals, and plan accordingly. Read how flight tracking works.

Waiting time explained

Complimentary waiting time covers normal deplaning, baggage claim and, for international flights, customs. Beyond that, waiting may be billed in increments. Read wait time policies explained.

Delays at departure

If your outbound flight is delayed before you leave home, your pickup time usually stays the same — airlines can recover time, and security lines don’t wait. Check with your airline before changing plans.

Weather days

Thunderstorms in summer and snowstorms in winter can cause widespread delays at JFK, LaGuardia and Newark. On those days, keep your phone charged and stay in touch with dispatch. Read holiday airport travel and best times to fly out of New York.