Booking a car for someone else — an elderly parent, a visiting relative, a client, a job candidate or a colleague — is easy if you provide the passenger’s name and mobile number, clear pickup instructions, flight details where relevant, and any special needs. You pay and receive confirmations; the chauffeur contacts the passenger directly on the day. A quick message to the passenger with the chauffeur’s details helps them feel looked after.

What to provide

Detail Why
Passenger’s name and mobile The chauffeur contacts them directly
Pickup and drop-off addresses Include entrances and cross streets
Flight number For flight tracking
Luggage and passengers Right vehicle
Special needs Mobility aids, child seats, assistance
Your contact details For confirmations and billing

Tips by passenger

Keep the passenger informed

Forward the confirmation or send the chauffeur’s name, vehicle and phone number, and let them know where they’ll be met.

Payment

You can pay by card or a corporate account. Read corporate accounts and billing and how to book a black car service.

Communication tips

  • Ask the chauffeur to text you when the passenger is picked up and dropped off, if the company offers it.
  • Tell the passenger what to expect — where the chauffeur will wait and what the car looks like.
  • For older passengers, call the passenger the day before to confirm the time.

Gifts and surprises

A pre-booked car makes a thoughtful gift: an airport pickup for visiting relatives, a birthday dinner for parents or a night out for friends. Ask the company whether a gift note or flowers can be placed in the car.