Professional car services track your flight in real time using the flight number you provide. Flight-tracking platforms combine airline schedule data, air traffic control information and aircraft position reports (such as ADS-B signals broadcast by aircraft) to show when a flight departs, where it is, and its estimated and actual landing times. Dispatchers use this to adjust your chauffeur’s arrival — so if you land early or late, your car is there when you’re ready, and complimentary waiting time is counted from your actual landing.

What gets tracked

Data How it helps
Departure time Confirms the flight has left
En-route position Updates estimated arrival
Landing time Starts waiting time
Gate arrival Helps estimate when you’ll reach baggage claim
Diversions and cancellations Alerts dispatch to contact you

How dispatch uses it

Dispatchers monitor all incoming flights for the day. If a flight is delayed, the chauffeur’s schedule is shifted; if a flight is early, the chauffeur is alerted. For international flights, dispatch allows extra time for immigration and customs.

Waiting time

With us, complimentary waiting is 45 minutes after landing for domestic flights and 60 minutes for international flights. Read wait time policies explained and flight delayed: what happens to your car.

What you should do

  • Give your flight number when booking — including the airline code.
  • Update dispatch if you change flights.
  • Text your chauffeur when you land and when you have your bags.

Limitations

Tracking can’t know how long baggage or customs will take, which is why a quick message from you helps. Read where to meet your driver.

Early arrivals

Flights often land early thanks to tailwinds. Flight tracking lets the chauffeur adjust and be ready — but it helps to send a quick text when you land, because early arrivals may also mean a longer walk from a remote gate or a wait for bags.

Terminal changes

Airlines sometimes change terminals or gates. Dispatchers monitor these changes, and chauffeurs confirm the meeting point with you before you reach baggage claim.