An airport pickup is often a client’s first experience of your company in person. Make it effortless: book a meet-and-greet pickup with a name sign, choose a vehicle suited to the guest and luggage, share the chauffeur’s details with the client in advance, add personal touches like water and a phone charger, and let flight tracking handle delays. If you’re joining the pickup yourself, coordinate the meeting point with the chauffeur.

Checklist

  • [ ] Book with the client’s flight number.
  • [ ] Choose meet and greet for first-time visitors and international arrivals. Read meet and greet explained.
  • [ ] Select a vehicle that fits passengers and bags — an S-Class for one or two executives, an SUV for more luggage.
  • [ ] Send the client the chauffeur’s name and phone number.
  • [ ] Add preferences: temperature, water, quiet ride.
  • [ ] Include the destination and any intermediate stops (hotel, office).

Personal touches

A branded name sign, a welcome note, the day’s schedule or the hotel’s Wi-Fi details can make a strong impression. Ask your car service what they can accommodate.

International clients

International arrivals take longer — immigration and customs can add an hour or more. Flight tracking and international waiting time cover this. Read customs and immigration arrival times.

If you’re going too

If you’ll greet the client personally, agree on the meeting point (baggage claim or arrivals hall) and have the chauffeur wait with the vehicle.

After the pickup

Ensure the return trip is booked too, so the client isn’t left arranging transport at the end of a busy visit. Read where to meet your driver and our airport transfer service.